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Alma universitas studiorum parmensis A.D. 962 - Università di Parma
EUGreen - European University Alliance for sustainability
Università degli Studi di Parma
Enrolment 25-26

Service charter and quality standards

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The Service Charter defines the quality standards of services that the University is committed to guarantee to the external user, in a logic of continuous performance improvement.

For each service, the main features, the modes of delivery and the managers are specified; in addition, the charter details the contact persons, the methods of complaint as well as the quality standards intended to be ensured through periodic monitoring of quality indicators.

The Service Charter represents a dynamic document and is subject to constant updating, with a view to the continuous improvement of the quality of services also provided through the participation of its stakeholders.

The University of Parma constantly works so that the process of quality of services provided can expand and spread to all institutional, teaching, research and administrative realities.

At the following link the document on the Quality Policy of the University can be consulted. It contains the main strategic lines under which the services to students in the educational sphere are developed, articulated through a series of specific actions to offer and implement the network of services to support students.

The University Information Systems Area maintains a web page dedicated to the catalogue of services ICT delivered to final users.

The Service Charter - 2025 edition (update of the 2024 edition) was approved by the Performance Planning and Quality Commission (CPPQ) on September 17, 2025.

PDF
CARTA_SERVIZI_UNIPR__edizione 2025.pdf

Monitoring of the service quality standards contained in the Service Charter

The monitoring of the quality standards of the services included in the Service Charter means the periodic measurement of the quality level of the services offered by the University of Parma, to verify the compliance with the planned values (targets) and to ensure the quality of the services over time.

The results of the final monitoring are reported to the Performance Planning and Quality Committee (PQC), which reviews any deviations and evaluates proposed corrective actions to improve performance.

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