Monitoring of the service quality standards contained in the Service Charter
The monitoring of the quality standards of the services included in the Service Charter means the periodic measurement of the quality level of the services offered by the University of Parma, to verify the compliance with the planned values (targets) and to ensure the quality of the services over time.
The results of the final monitoring are reported to the Performance Planning and Quality Committee (PQC), which reviews any deviations and evaluates proposed corrective actions to improve performance.